Key Takeaways
This video dives into the actual writing process for SOPs that get used.
- Use numbered steps, not paragraphs - People skim, make it skimmable
- Include screenshots and visuals - A picture is worth 1000 words
- Test with a new hire - If they can follow it, it works
Writing Framework
The CLEAR Method
- Concise - One action per step
- Logical - Follow the actual workflow
- Explicit - No assumed knowledge
- Actionable - Start each step with a verb
- Reviewable - Include checkpoints
Common Pitfalls
- Too much detail (analysis paralysis)
- Too little detail (gaps in process)
- Written by managers, not doers
- Never updated after creation
Tools Mentioned
- Loom for screen recordings
- Notion for documentation
- Tango for auto-generated guides