Key Takeaways
Documentation that isn’t maintained becomes documentation that isn’t trusted. This video shows you how to keep your SOPs fresh.
- Set review triggers - Major process changes, new hires, quarterly
- Assign owners - Every SOP needs a designated maintainer
- Make updates easy - Remove friction from the update process
Maintenance System
Quarterly Review Checklist
- Is this process still relevant?
- Has anything changed since last review?
- Are there steps that confuse new hires?
- Can any steps be automated or eliminated?
Trigger-Based Updates
- New hire fails → Update the SOP
- Process changes → Update same day
- Tool changes → Update before rollout
Making It Stick
- Add “update SOP” to project checklists
- Include in onboarding responsibilities
- Celebrate documentation contributions